5 year guarantee on all wood-burning stoves
We have complete confidence in the quality of our wood-burning stoves and offer a 5 year guarantee on our products. So when you buy a wood-burning stove from Jydepejsen, you do not only get a 2 year guarantee and warranty as required by the Danish Sales Act, but 5 years of ensuring guarantee.
The warranty covers:
- Production defects.
- Fire-penetration of the steel, assuming that the stove has been fired up correctly.
In case you have questions or require servicing during the warranty period, please contact your dealer who will assist you. Always inform the dealer of which model you have purchased as well as the serial number of your stove. The serial number is located on the data plate on the rear of the stove.
The following are not covered by the warranty:
- Transportation damages.
- Secondary damages resulting from the use of the stove.
- Damages resulting from incorrect use such as superheating. Such damages may be avoided by following the operating manual instructions.
- Glass, soapstone, sandstone and ceramics
If the chips are down and your stove needs repairing under the warranty, you must be able to present a dated and signed invoice stating the name of the dealer and the model. In case of repairs under the warranty, the parts and labor costs will be covered by Jydepejsen A/S. Other costs such as dismounting and remounting of the chimney will be covered by appointment with Jydepejsen A/S only.
The stove has parts that are subjected to inherent wear and tear. Such parts are not covered by the warranty and you will have to replace such parts over time. How often depends on the use of the stove.
The following parts on your stove are wearing parts:
- Vermiculite plates
- Baffle plates
- Sealing bands
If these parts need replacing, you may order them from your dealer – please refer to the Maintenance section.